How GET AI uses Copilot agents for intake and internal requests

01 What happened

Australian Microsoft partner GET AI integrates Microsoft 365 Copilot, Copilot Studio, Copilot Cowork, and GitHub Copilot into internal operations to test deployments before client implementation.

02 Key details

• GET AI says its AI Intake Agent cuts project discovery from weeks to days and estimates up to 70% less effort at that stage.
• GET AI reports an average 15% increase in productivity across knowledge work based on internal operational tracking.
• Internal agents automate staff inquiries regarding corporate policy, business travel, and expense management requests.

03 Why it matters

Operational use allows the company to identify requirements for access control, maintenance, escalations, and governance prior to recommending solutions to customers.

04 Who it matters to

Heads of IT departments, technical directors and microsoft partners.